Deliveries will be made within Exeter and its surrounding suburbs and villages (EX1 - EX14) but if you are in any doubt as to whether we are able to deliver to you please email: flowersbysophiemillington@gmail.com before placing your order and we will come back to you as soon as possible. Sadly we cannot guarantee a timed delivery slot due to the volume of florals being delivered making the route efficient as possible by limiting the amount of vehicles going out.  If you would prefer to collect the flowers from our studio/home then do let us know when checking out in the ‘special instructions’ section and we will have them ready for you at a time to suit.

Your dried arrangement will arrive to you in a box. Dried wreaths last a long while in the right environment, warm, dry and away from any elements as they may be flammable and please keep away from small children and pets as small parts may be hazardous if consumed. This product is not suitable for outdoor use.

If no one is in to take the delivery we will try to leave in a safe location and slip a card through the door to advise you of such but at this time it does make it difficult to leave with a neighbour, etc.  Please make it known when checking out in the ‘special instructions’ section whether you have any special requirements regarding delivery.

In an event that you should wish to make a complaint then we require notification by email to flowersbysophiemillington@gmail.com within 24 hours of receipt of the order - with supporting imagery if the complaint is with reference to the quality of the arrangement. Your comments are then evaluated and we shall make the necessary course of action and respond to you as soon as possible.  We reserve the right not to issue a full refund for the arrangement but we will of course offer, where possible, replacement florals, a partial refund/voucher offer.

We hope your order is enjoyed and that they are just as beautiful as the person that you are buying them for.

Thank you for your order!